Customer experience is one of the most important measures of our performance. In our customer satisfaction survey conducted in spring 2026, clients evaluated their collaboration with us, the quality of our services, and the performance of our experts.
We would like to thank all respondents for their valuable feedback. The results help us understand where we are succeeding and where we can continue to improve.
Strong overall rating for collaboration
Our clients rated their overall collaboration with ALM Partners at 8.42/10. The quality of our services and the support provided by our experts received particularly strong ratings.
These results demonstrate that our clients perceive working with us as high-quality, reliable, and value-adding.
Expertise reflected in the customer experience
One of the most significant findings from the survey was related to the expertise of our experts. Clients who used our Professional advisory services rated our experts’ competence at an excellent 9.10/10.
Communication and collaboration also received highly positive feedback. In particular, the quality of our communication and our proactive approach were highlighted as key strengths.
Based on the feedback, our clients especially value our practical approach and our ability to deliver solutions that support their business objectives and strategic goals.
Strong willingness to recommend
Our Net Promoter Score (NPS) was +51, indicating a high level of trust in our services.
A strong willingness to recommend us is an important sign that our clients find our collaboration valuable and beneficial.
Continuous improvement through feedback
Customer feedback also helps us identify areas where we can improve.
We take all feedback seriously and continuously develop our ways of working. Our goal is to further enhance project transparency, predictability, and the overall smoothness of collaboration.
Thank you for your trust
We would like to thank all customers who participated in the survey for their time, feedback, and trust.
Our clients most frequently describe us as helpful, reliable, efficient, and practical. These qualities form the foundation of how we aim to serve our clients now and in the future. We remain committed to becoming an even more valuable partner to our clients.
